Refund policy

Last updated: 04/21/2026

At Azlif, we want your experience to be as simple as possible. We ship worldwide!

1. Return Period

Every Azlif rug is covered by an authorized return period of 30 days from the date of receipt. If a manufacturing defect appears within this timeframe — faulty stitching, wool that comes loose abnormally, a structural issue, or simply a change of mind — we will exchange or fully refund it, no questions asked. However, return shipping costs are the customer's responsibility.

2. Reasons for Return and Product Condition

We accept returns for the following reasons:

Defective products: If the rug has a major manufacturing defect.

Non-defective products: If you change your mind or the style doesn't suit you.

Accepted product condition:

New products.

Lightly used products: We accept that the rug may have been unpacked and placed on the floor to see how it looks in your decor.

Essential condition: The rug must be returned to us clean, stain-free, odor-free (tobacco, pets), unwashed, and carefully packaged for transport.

3. Fees and Terms

Zone: Returns are accepted for all products regardless of location.

Shipping costs: Return shipping costs are the customer's responsibility.

Restocking fee: None ($0).

4. Return Address

Once approved by our customer service team, the rug should be shipped to:

Azlif – Logistics Department
12 résidence du portique 01960 Péronnas France

5. Refunds

Once the rug is received and inspected by our team:

The refund will be issued to your original payment method.

Processing time is 7 business days.

6. Handcrafted Nature

Each rug is a unique, handmade piece. A variation of up to 5% in dimensions or color is normal and confirms the authenticity of your piece.

Contact

Email: contact@azlif-rugs.com

WhatsApp: +33746392991

Hours: Monday to Friday, 8:00 AM – 5:00 PM [GMT+1].